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Shipping Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.

Shipping Policy - the basics

1. Shipping Destinations

  • 🇮🇩 Domestic:
    All regions of Indonesia (including Java, Sumatra, Bali, Kalimantan, Sulawesi, Papua).

  • 🌏 International:
    Available to select countries (Singapore, Malaysia, Australia, Japan, UAE, EU). Contact us for other destinations.

2. Processing Time

  • 1–2 business days after payment verification (due to authentication checks).

  • Expedited processing: Available for +IDR 500,000 (ready in 4 hours).

What to include in the Shipping Policy

3. Shipping Methods & Timelines

ServiceDelivery Time (Indonesia)Int’l (Days)TrackingInsurance Included

Standard2-5 business days7-14✅Up to IDR 100M

Express1-2 business days3-5✅Full value

White GloveSame-day (Jakarta only)N/A✅Full value + Priority Handling

Carriers: JNE, TIKI (Domestic) / DHL, FedEx (International).

4. Shipping Fees

  • Domestic: Starting at IDR 50,000 (Standard).

  • International: Calculated at checkout (based on destination/declared value).

  • Free Shipping: Orders >IDR 100,000,000 (Indonesia only).

5. Luxury Packaging

All watches ship in:

  • Tamper-evident security boxes

  • Branded gift packaging (optional)

  • Insurance documentation

6. Customs & Duties

  • Indonesia: No additional fees (prepaid).

  • International: Buyer responsible for duties/taxes. We declare full value for insurance. Contact us for undervalue requests (not recommended).

7. Tracking & Support

  • Real-time tracking via email/SMS.

  • Delivery issues? Contact:
    📞 +62 21-XXXX-XXXX (9 AM–6 PM WIB)
    ✉️ shipping@virgunashop.com

8. In-Store Pickup

Visit our Jakarta boutique:

STC Senayan Lt.2 No.24
Jl. Asia Afrika No.1 
Jakarta Pusat

9. Damaged/Missing Packages

  • Immediately take unboxing video (required for claims).

  • Report within 24 hours: shipping@virgunashop.com.

  • Full replacement/refund if insured.

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